House Call Contract
This is a Contract between Suburban K9 Inc. ("Company") and the pet owner ( "Owner").
Owner agrees to pay the agreed upon rate for in home training sessions.
Owner further agrees to pay all costs and charges for special services requested.
By agreeing to this Contract, Owner certifies to the accuracy of all information given about said pet and that the Company's liability shall in no event exceed the current chattel value of a pet of the same species.
Owner specifically represents that he or she is the sole owner of the pet, free and clear of all liens and encumbrances.
Owner specifically represents to the Company that the pet has not been exposed to rabies, distemper, parvo virus, or other contagious diseases within the previous thirty day period.
Owner specifically represents that free and adequate parking will be provided to the Company trainer for any and all appointments.
Cancelled/Rescheduled Lessons. Company trainers are busy and generally have a waitlist for their services. Any lesson cancelled or rescheduled by Owner within less than 48 hours of the scheduled appointment time shall be considered forfeited.
Refunds: Owner may request a refund of any in home training package within the first thirty days after the first session. The refund is limited to unused sessions. No refund will be issued for sessions actually performed by the trainer. Owner is not entitled to a refund if more than thirty days have passed since their initial training session with the Company.
All packages expire after one year. This includes all house call packages (including the One Year Program). Packages are non-transferable. Please note that if purchasing a One Year Program, the One Year Program consists of 30 lessons that are standardly spaced out over roughly a one year period. If lessons are moved closer together the program may not cover a one year period.
If Owner decides to take part in our One Year Package Payment Program by paying the $2000 deposit invoice, they agree to pay 11 monthly payments for the remaining balance of their One Year Package. The total amount due will include the $300 fee for the payment plan. If all payments are made on time, Owner will be given 2 free in home lessons.
Owner understands and acknowledges that dogs are animals and as such they always pose a risk of injury to property, other animals and humans. Even after training a dog may still show aggression and could injure or kill another animal or human. A dog may show no aggression for days, months or years and may suddenly act in an aggressive manner. As such, the Company offers NO WARRANTIES EXPRESS OR IMPLIED IN REGARDS TO YOUR DOG’S BEHAVIOR WHEN YOUR DOG IS NOT PHYSICALLY UNDER THE CONTROL OF AN EMPLOYEE OF THE COMPANY. UNDER NO CIRCUMSTANCE SHALL THE COMPANY BE LIABLE FOR PROPERTY DAMAGE, ECONOMIC LOSS, OR ANY DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES SUSTAINED BY ACTIONS OF YOU OR YOUR DOG.
The formation, existence, construction, performance, validity of this Contract shall be governed by the laws of the state of Tennessee, without regard to conflict of laws provisions. For any and all claims or disputes between the parties that arise out of this Contract, the parties hereby consent to the jurisdiction of the federal and state courts located in the State of Tennessee.
Owner agrees to reimburse the Company for reasonable costs, attorney's fees and the cost of litigation in enforcing this Contract.
This Contract contains the entire agreement between the parties. It supersedes all previous negotiations, commitments, statements, and representations, whether written or oral, pertaining thereto. All terms and conditions of this Contract shall be binding on the heirs, administrators, personal representatives and assignees of Owner and the Company.
Board and Train Contract
This is a Contract between Suburban K-9 Inc. ("Company") and the pet owner ("Owner").
Owner agrees to pay the agreed upon rate for the board and train and all charges incurred by Owner shall be payable upon drop off of the pet.
Owner further agrees to pay all costs and charges for special services requested.
By agreeing to this Contract and leaving his pet with the Company, Owner certifies to the accuracy of all information given about said pet and that the Company's liability shall in no event exceed the current chattel value of a pet of the same species.
Owner specifically represents that he or she is the sole owner of the pet, free and clear of all liens and encumbrances.
Owner specifically represents to the Company that the pet has not been exposed to rabies, distemper, parvovirus, or other contagious diseases within a thirty day period prior to boarding.
Owner specifically represents that free and adequate parking will be provided to the Company trainer for any and all appointments.
Company trainers take dogs into their own homes. For privacy and security purposes we do not disclose the addresses of our team members. Additionally, we do not allow GPS collars, air tags or other tracking devices to accompany your dog during their stay. We hope you understand that this policy is to protect our team.
If the pet becomes ill or if the state of the pet's health otherwise requires professional attention, the Company, in its sole discretion, may engage the services of a veterinarian or administer medicine or give other requisite attention to the pet, and the expenses thereof shall be paid by Owner.
Potty Training: Keep in mind that potty training a dog is a process that requires maintenance after a dog returns home. Puppies cannot hold their bladder for a long period of time and following your trainer’s potty training advice is crucial for success. They may recommend crating, constant supervision or a food and water schedule. If a puppy is sent for potty training, understand that the odds of them having an accident after returning home is close to 100%. Please have reasonable expectations for your dog and know that they will make mistakes.
Refunds
For 2 Week, 3 Week and Board and Train Plus Packages the Company offers a money back guarantee within thirty days of the go-home session of the initial board and train assuming the following conditions are met. If Owner is struggling with the dog’s training, Owner must notify the trainer, and the trainer will create a training plan to remedy the situation. Owner must participate in the go-home session, follow ups and the training plan recommended by the trainer in the first thirty days after the dog comes home. Owner must put in a good faith effort after the dog comes home to ensure good results. If a refund is given, it is for the training portion of the stay. A boarding fee of $95 per day per dog will be assessed.
Our Board and Train Plus Program includes extra follow ups above and beyond the 2 Week Board and Train. In the case of a refund of a Board and Train Plus Owner shall still be required to meet requirements from the preceding paragraph, but will have a different refund policy. The refund will still be reduced by a $95 per day boarding fee, but will also be reduced by the number of follow ups, over two, that have been performed. The reduction for each follow up will be the current price for in-home training sessions in Owner's zip code.
We do not offer a money back guarantee on any board and trains less than 2 weeks or greater than 3 weeks. This includes 1 week board and trains, any stays of 1-13 days and any stays over 21 days.
Any follow up lessons canceled with less than 48 hours notice will be considered forfeited and removed from your account. All follow ups and lessons expire one year from the date of purchase.
Liability
Owner understands and acknowledges that dogs are animals and as such they always pose a risk of injury to property, other animals and humans. Even after training a dog may still show aggression and could injure or kill another animal or human. A dog may show no aggression for days, months or years and may suddenly act in an aggressive manner. As such, the Company offers NO WARRANTIES EXPRESS OR IMPLIED IN REGARDS TO YOUR DOG’S BEHAVIOR WHEN YOUR DOG IS NOT PHYSICALLY UNDER THE CONTROL OF AN EMPLOYEE OF THE COMPANY. UNDER NO CIRCUMSTANCE SHALL THE COMPANY BE LIABLE FOR PROPERTY DAMAGE, ECONOMIC LOSS, OR ANY DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES SUSTAINED BY ACTIONS OF YOU OR YOUR DOG.
The formation, existence, construction, performance, validity of this Contract shall be governed by the laws of the state of Tennessee, without regard to conflict of laws provisions. For any and all claims or disputes between the Parties that arise out of this Contract, the parties hereby consent to the jurisdiction of the federal and state courts located in the State of Tennessee.
Owner agrees to reimburse the Company for reasonable costs, attorney's fees and the cost of litigation in enforcing this Contract.
This Contract and the Cancellation Policy contain the entire agreement between the parties. They supersede all previous negotiations, commitments, statements, and representations, whether written or oral, pertaining thereto. All terms and conditions of this Contract shall be binding on the heirs, administrators, personal representatives and assignees of Owner and the Company.