RETURN POLICY:

The Suburban K9 Outfitters return policy is meant to be as simple as possible. Within 30 days of your receipt of the order, you may return any physical product purchased from Suburban K9 Outfitters in it’s original condition with original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items.) Returns must be shipped back within 30 days of receiving your items. FINAL SALE items are not eligible for returns. Shipping costs will not be refunded and you will be responsible for paying shipping on the return.

Follow these steps to submit a return:

1. Email info@suburban-k9.com and provide the details of your return request
2. You will be provided a return address for your return
3. Ship the product to the provided address
4. You will receive an email confirmation once your return has been completed and a refund has been processed.
5. Please allow up to 7 business days for the credit to show on your account.
6. We do not exchange items.