Thien (Ted) Dang is an experienced customer service professional currently pursuing an Associate’s Degree in Computer Science at Glendale Community College, expected to graduate in 2026. He has completed coursework in Object-Oriented Programming (OOP), Data Structures, and Software Engineering, focusing on Java and software development.
Since April 2018, Ted has built a strong foundation in remote customer support, beginning his career as a Remote Customer Service Representative at NovaDesk Solutions, where he provided personalized client support and resolved software-related inquiries. He then worked as a Client Care Associate at BrightLink Commerce from May 2020 to December 2021, delivering responsive customer support across e-commerce platforms. Ted served as a Remote Customer Service Specialist at Cox Communications, a role he held from 2022 until he started with Suburban K9. At Cox, Ted provided multichannel support using platforms like Zendesk and Salesforce Service Cloud.
Ted is bilingual in English and Vietnamese and possesses strong technical and administrative skills, including high typing speeds of 70-80 WPM and proficiency in various CRM and communication tools.